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The Users page is a read-only directory of everyone in your organization. It shows who exists today — but it is not where you add, remove, or change people. That all happens in your organization’s identity provider (the sign-in system your team logs in through). RakerOne only displays who is there.
The Users page lives under Admin in the sidebar and is admin-only. If you’re not an admin, you’ll see “You don’t have access to this page. Ask an admin if you need it.” instead of the directory.

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The Users page

Click Users in the Admin group of the sidebar. The page heading is Users with the subtext “Everyone in your organization.” You’ll see a simple table with two columns:
  • Name — the person’s display name.
  • Email — the email they sign in with.
Below the table is a reminder: “Roles are managed in your identity provider.”
The Users page is a directory, not a control panel. There are no buttons to invite, edit, or deactivate anyone here. To make changes to people, go to your identity provider.
If the list looks empty or won’t load:
  • No users found — “Invite and manage members in your identity provider.” Nobody has been added there yet.
  • We couldn’t load your organization’s members right now — a temporary problem. Click Retry.

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People are managed in your identity provider

Your organization signs in through an external identity provider. That system — not RakerOne — is the source of truth for who your people are. Everything about an account happens there:
Invite the new person in your identity provider. Once their account exists there, they appear in the RakerOne Users table automatically. There is no separate invite to send from inside RakerOne.
Deactivate or remove the account in your identity provider. Once it’s gone there, that person can no longer sign in to RakerOne.
Roles — Admin, Manager, Builder, Member — are assigned in your identity provider, not in RakerOne. RakerOne reads whatever role the identity provider hands over at sign-in. To see what each role can do, see Roles and permissions.
If you’re not sure who runs your identity provider or how to get into it, ask your IT or security team. They own that system.

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After a change: sign out and back in

A person’s permissions are read once when they sign in and carried with them for that session. So when you change someone’s role or access in the identity provider, the change does not appear in RakerOne right away.
For a new role to take effect, the person must sign out and sign back in. Until they re-authenticate, RakerOne still treats them with their old permissions. If a teammate says “I was given access but still can’t see it,” have them sign out and back in first.

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Where to go next

Roles and permissions

See exactly what an Admin, Manager, Builder, or Member can do.

Project access

Give specific people or roles access to an individual project.

API keys

Let an external system call RakerOne without being a person.